Vendor Service Agreement

This agreement outlines the terms and conditions for selling products on SmartHome Hub. By registering as a vendor, you agree to be bound by these terms.

1. Scope of Service

SmartHome Hub provides an online marketplace platform allowing registered vendors ("Vendors") to offer and sell smart home products to end-users ("Customers").SmartHome Hub acts solely as an intermediary venue and is not a party to the sales contract between the Vendor and the Customer.

2. Product Quality & Authenticity

The Vendor warrants that all products listed are:

• Genuine, original, and brand new (unless explicitly marked as used/refurbished).
• Free from manufacturing defects.
• Compliant with all local safety and environmental regulations.

SmartHome Hub assumes no liability for the quality, safety, or legality of the items advertised or sold.

3. Warranty & Returns (Responsibility Shift)

The Vendor is solely responsible for:

• Providing a mandatory warranty period (minimum 14 days for returns, and standard manufacturer warranty for defects).
• Handling customer complaints regarding product defects.
• Bearing the cost of reverse shipping for defective or incorrect items.

4. Indemnification

The Vendor agrees to indemnify, defend, and hold harmless SmartHome Hub, its owners, and employees from any claims, liabilities, damages, or expenses arising out of:

• Any defect in the Vendor's products.
• Any breach of this agreement by the Vendor.
• Violation of any third-party rights (e.g., intellectual property).

5. Commission & Payouts

SmartHome Hub charges a commission fee on the final sale price (excluding shipping). Payouts are processed weekly after the return period has cleared.